The following applies to Program Bikes only. It does not apply to Maintenance or Service Plans, or otherwise.
| Delivery/Pick-Up | If more than 5 miles from Campus, extra charge depending on distance and difficulty. |
| Routine Repairs | Limited to minor adjustments (e.g. air for tires, brake cable and brake pad alignment adjustment, chain realigned, seat and handlebar adjustments, gear/chain oiling, accessory re-attachment). Parts extra and labor for replacing parts extra. |
| Road Assistance | Call 650-723-9300 to request (emergency numbers: 650-460-4899 or 650-285-9987) and determine response time, which can vary depending on other demands. Limited to 10 miles from Campus and in 8:00 am – 8:00 pm time frame. Replacement bike provided at Shop’s discretion. |